Our Policies

Last Policy Update

We’ve updated our policies on Feb 09, 2024.

Our Refund Policy

If you are unsatisfied with your order, you may return it back to the Kogi location from where you purchased it for a full refund , gift certificate, coupon, or equivalent exchange.

Our Cancellation Policy

If you would like to cancel your order, please call the location in which you placed your order from and request a cancellation. For a list of locations and their contact information please click here.

Estimated Time of Delivery

Although we do provide a time estimate in the completion of your order once you checkout… You can expect your order to be completed in the following times:

  • For takeout / curbside / dine-in orders: You can expect your food to be ready for pickup within 25 minutes after placing an order.
  • For delivery orders: You can expect your food at your door within 35-65 minutes after placing an order.

Our Privacy Statement

Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this policy might change, so please check it out periodically.

If you have questions about our policy, please check out our contact page to contact us via our electronic feedback form.

We collect information in three ways:

  1. We collect information that our customers supply to us.
  2. We collect information from emails and other contacts sent to us by our customers and users of our website.
  3. We collect information electronically on all users of our website, including customers, by means of cookies.

What personal information we collect from our users.

When you place an order through our online order service at kogisa.com, you are required to provide us with your full legal name, email address, full street address (if ordering delivery), and telephone number.

Every time you use our service, we collect information about the Kogi restaurants you select and the orders you place.

When you place an order with us by telephone or means other than our online ordering service, you may be required to provide us with your full legal name, full street address, and telephone number. Every time you place an order, we will collect information about the Kogi restaurants you select and the orders you place.

Do we save credit card information?

We do not save all of your credit card information. We will save the last 4 digits of your credit card (encrypted), for identification purposes, if we need to reference an order. However, when you create an account with us, you’ll be given the option to keep a form of payment on file for online purchases. If you choose to save a form of payment with us, we’ll encrypt and save your data using strong encryption algorithms.

Children’s privacy

Online ordering, customer registration for on-line ordering, and customer feedback pages of this website are directed toward and designed for use by persons aged 13 or older. We do not establish or maintain registrations for any child whom we know to be under the age of 13. We do not solicit or knowingly collect personally identifiable information from children under the age of 13. If we discover that we have received personally identifiable information from an individual who indicates that he or she is, or whom we otherwise have reason to believe is, under the age of 13, we will delete such information from our systems.

Our use of cookies.

Like many websites on the internet, our website uses cookies. Cookies are small strings of data placed on a user’s device’s hard drive during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user’s browser as a previous visitor by means of a unique string of alpha-numeric characters assigned on a previous visit. Our cookies assist us in collecting information on what pages of our website you access or visit, and in recording any preferences you indicate on our website. We also use cookies to make your experience on kogisa.com more personalized, and convenient.

Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your browser and user id (and not your identity). If you place orders with us, we use cookies to assist in storing your preferences and recording other session information (a ‘session’ is generally a single visit by you to our website, though, a `session` can be extended if you so choose).

How we store the information we collect.

We store the information you provide to us and the information we collect electronically on Akiracart‘s computer databases. Access to Akiracart’s servers is controlled by firewalls and security gatekeepers.

How we use the information we collect.

Your personal information is used to process and confirm your online transaction with us. If you create an online account with us, and choose to opt into promotions, the data you provide us will be used for marketing and promotional purposes, only for, and by Kogi Korean Grill.

Our policies may change.

This is our current privacy and security policy, but we reserve the right to change our website and this policy at any time. You should check this privacy policy periodically. If our policies regarding collection, storage, and use of your information change, the information collected under prior policies will continue to be governed by those policies, unless we obtain your consent to use that information in new ways.

Whom do I contact in case of a policy violation?.

We want you to enjoy your use of kogisa.com’s service. If you believe that a violation of this policy has occurred, please let us know by sending us a secure message using our contact form. Thank you.